Shipping policy

We currently only ship within the U.S., with additional shipping fees possibly applying to Alaska and Hawaii. Please note that we do not ship to P.O. boxes, parcel lockers, APO or FPO addresses, or freight forwarding companies.

 

What are the shipping fees and delivery timeline?

Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

Your order may be split if the estimated dispatch dates are more than 7 days apart.

The shipping fee is charged based on the subtotal before taxes and discounts. Shipping fee is non-refundable.

 

How can I track my order?

Tracking numbers are sent automatically once your order is packed. After the courier picks up the package and scans it into the system, the tracking number will provide information about your order. This may take a few hours, and if the order is packed over the weekend, the tracking information will be updated on the next available business day.

 

Can I cancel or update my order? Or change my shipping address?

While our team works diligently to dispatch your order as quickly as possible, we cannot guarantee that we will be able to cancel or update your order upon request. Please contact our Customer Experience Team, and we will do our best to assist you.

For monogrammed and engraved items, once the order is placed, we are unable to cancel or modify it.

 

My order is delayed, when will I receive it?

If your order is not processed by the estimated shipping date, our Customer Happiness team will reach out to you with an update within 24-48 hours (be sure to check your inbox). Keeping you informed is our top priority and we appreciate your patience. As always, feel free to contact us via email at support@byyue.co if you have any questions.